Privacy Policy

We collect information you provide directly, including:

• Account registration details (name, email, password).
• Delivery addresses and payment method records.
• Order and transaction history.
• Support ticket messages and communications.
• Product reviews and ratings you submit.
• Vendor application and business information.

We also collect usage data automatically, including:

• IP addresses and device identifiers.
• Pages visited, search queries, and clickstream data.
• Session tokens stored in HTTP-only cookies.

We use your information to:

• Provide, operate, and improve the Cheqit platform.
• Process orders, payments, and refunds.
• Communicate order status, support responses, and service updates.
• Verify vendor identities and onboard sellers.
• Detect fraud, abuse, and security threats.
• Comply with legal obligations.
• Send marketing communications where you have given consent.

We share your information only as described here:

• Vendors: When you purchase from a vendor, your name and delivery address are shared with that vendor for fulfillment purposes only.
• Payment processors: We use PCI-compliant payment providers. Your full card numbers are never stored on Cheqit servers.
• Service providers: We work with trusted providers for cloud infrastructure, image hosting, email delivery, and analytics.
• Legal requirements: We may disclose information when required by law or to protect rights and safety.

We do not sell your personal information to third parties.

Cheqit uses session cookies stored in HTTP-only cookies to maintain your login state. These cookies are essential for the service and cannot be disabled. We may also use analytics tools to understand usage patterns. You can configure your browser to refuse cookies, though some features may not function correctly.

We retain your account data while your account is active and for a reasonable period afterward to fulfill legal, auditing, and dispute resolution obligations. Order records are kept for a minimum of seven years for tax and compliance purposes. You may request deletion of your account and associated personal data by contacting our support team.

Depending on your jurisdiction, you may have the right to:

• Access a copy of the personal data we hold about you.
• Correct inaccurate information.
• Request deletion of your personal data.
• Object to or restrict certain processing.
• Data portability in a machine-readable format.
• Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at privacy@cheqit.com.

We implement industry-standard security measures including TLS encryption in transit, bcrypt password hashing, HTTP-only session cookies, rate limiting, same-origin request checks, and regular dependency vulnerability audits. No system is completely secure; please use a strong unique password and enable two-factor authentication.

Cheqit is not intended for use by persons under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us immediately.

We may update this Privacy Policy from time to time. We will notify registered users of material changes by email or in-app notification. Continued use of Cheqit after changes constitutes acceptance of the updated policy.

For privacy questions, data requests, or concerns, contact us at privacy@cheqit.com.