Shipping Policy

Most vendors process and dispatch orders within 1–3 business days of receiving payment confirmation. Processing times may be longer during peak periods or for custom/made-to-order items. Estimated dispatch dates are shown at checkout.

Estimated delivery times after dispatch:

• Standard shipping: 5–10 business days.
• Express shipping: 2–3 business days (where available).
• International shipping: 10–21 business days depending on destination and customs.

Delivery estimates are not guarantees. External factors such as carrier delays, weather, and customs clearance may affect timelines.

Shipping costs are calculated at checkout based on the items, destination, and chosen shipping method. Free shipping may be offered by individual vendors on qualifying orders. Applicable taxes and duties for international shipments are the responsibility of the recipient unless otherwise stated.

Once your order is shipped, a tracking ID and carrier name will be displayed in your order details. You can also track your order from the Track Order page using your order number and email address.

If a delivery is attempted but fails due to an incorrect address or absence, the carrier will typically make additional attempts or hold the package for collection. If a package is returned to the vendor due to a failed delivery, we will contact you to arrange re-delivery at your expense or issue a refund minus shipping costs.

If your tracking shows “Delivered” but you have not received the package, please contact support within 7 days. We will investigate with the carrier and work toward a resolution. Cheqit and vendors are not responsible for packages stolen after confirmed delivery.

If your cart contains items from multiple vendors, each vendor ships their items separately. You will receive separate tracking numbers for each shipment. Shipping costs may apply per vendor.

For shipping questions, contact us at support@cheqit.com.